Create a response

This endpoint creates a response.

Request

POST https://api.nicereply.com/responses

Request body

Field Name	Data Type	Is Nullable	Description
survey_id	Survey ID	No
feedback_object_id	Feedback Object ID	No
customer_id	Customer ID	Yes
ticket_id	String	Yes
from	String	Yes
ip_address	String	Yes
answers	Array of Answer objects	No

Answer object

Field Name	Data Type	Is Nullable
question_id	Question ID	No
scale	Scale Object	Yes
open_ended	Open Ended Object	Yes

Scale object

Field Name	Data Type	Is Nullable	Description
value	Integer	No	Score

Open Ended object

Field Name	Data Type	Is Nullable
value	String	No

Example body

{
  "survey_id": "9df60603-9453-41a2-a938-436fd603820d",
  "feedback_object_id": "4f4d2bc5-a75f-4c42-b240-7f4a70da9a0b",
  "customer_id": "09c58845-b8e9-4aa5-8ca8-0ca2a7caaebb",
  "ticket_id": "some_ticket_id",
  "from": "John Doe",
  "ip_address": "10.76.23.211",
  "answers": [
    {
      "question_id": "dedff21d-c4a7-431d-b734-c8a5ad15985f",
      "scale": {
        "value": 5
      },
      "open_ended": null
    }
  ]
}

Example response

200 OK

{
  "data": {
    "id": "bc4284a0-23fe-4d6e-92f8-323d50de8690",
    "feedback_object_id": "4f4d2bc5-a75f-4c42-b240-7f4a70da9a0b",
    "survey_id": "9df60603-9453-41a2-a938-436fd603820d",
    "customer_id": "09c58845-b8e9-4aa5-8ca8-0ca2a7caaebb",
    "from": "John Doe",
    "ticket_id": "some_ticket_id",
    "location": "",
    "ip_address": "10.76.23.211",
    "is_instant": false,
    "status": "CLOSED",
    "created_at": "2023-09-12T12:32:05+02:00",
    "updated_at": "2023-09-26T10:16:40+02:00",
    "answers": [
      {
        "id": "09afa565-04ad-4184-9c96-a89dfa5ad9f4",
        "question_id": "dedff21d-c4a7-431d-b734-c8a5ad15985f",
        "question_type": "SCALE",
        "scale": {
          "value": 5
        },
        "open_ended": null,
        "created_at": "2023-09-12T12:32:05+02:00",
        "updated_at": "2023-09-20T15:43:05+02:00"
      },
    ],
    "tags": []
  }
}